Living On The Outside Townsville, Domain Central, 103-142 Duckworth Street, Garbutt

Reviews

• TR

  13.01.2018
  ★ ☆ ☆ ☆ ☆
  These guys are "dead on the inside" when it comes to customer service and honouring their word. I had a kwila swirl table freighted from the townsville store to brisbane. When it had arrived, the surface had yellow flecks on it. Grant said it was a sign of genuine kwila, but offered store credit for it - when the sunshine coast store re-opened (he quoted in 4 - 6 weeks time). Fair enough at this point - but the sunshine coast store did not open for another 8 months!!! And no replies to emails or phone calls in this timeeither! When I raised this with Michael at the SC store, he said the table should have been returned long ago, and then lied about discussing this matter with Fair Trading ruling in their favour.
  Suggestion to future customers - check the items carefully before you pay for them. The yellow flecks may indicate genuine kwila but they are unsightly. There are plenty of outdoor furniture stores out there; no one needs the hassle these guys dish out.

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